Privacy Policy

Privacy Policy

At DigiBoxUS, we respect your privacy and aim to handle your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

Information you provide

When you place an order, contact customer support, or subscribe to marketing emails, we may collect:

Name and email address.
Phone number, if provided.
Billing and shipping address.
Order details, purchase history, and support communications.
Marketing preferences.

Payment information

Payments are processed through the payment providers available at checkout. Those providers handle payment information according to their own privacy and security practices. DigiBoxUS receives the information needed to confirm and manage your order, which may include payment status and transaction details.

Website and device information

When you visit our website, certain information may be collected automatically, depending on the website features and tools in use. This may include IP address, browser and device type, pages visited, referring pages, and basic website interaction data.

2. How We Use Information

We use personal information for purposes such as:

Processing, confirming, fulfilling, and delivering orders.
Sending order confirmations, tracking updates, and service notifications.
Responding to customer questions and providing technical support.
Managing returns, refunds, and warranty requests.
Maintaining website functionality, understanding site performance, and improving the shopping experience.
Protecting against fraudulent transactions and misuse.
Sending DigiBoxUS marketing emails when permitted and in accordance with your preferences.
Meeting applicable legal, accounting, and recordkeeping requirements.

3. How Information May Be Shared

We do not sell personal information to third parties in exchange for money.

We may disclose information to service providers when needed to operate our store and fulfill your requests. Depending on the services used, these providers may include:

Our e-commerce platform and website service providers.
Payment processors.
Shipping carriers and fulfillment providers.
Customer support, email, and communication tools.
Website analytics or security providers, where enabled and applicable.

These providers may process information to perform services on our behalf or under their own terms where applicable. We do not authorize service providers to use order information for unrelated purposes beyond the services they provide, subject to applicable law and the relevant service arrangements.

We may also disclose information when required by law, to respond to valid legal requests, to protect rights and safety, or to address fraud and security concerns.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functions such as shopping cart operation, checkout, site preferences, security, and website analytics.

You can manage or disable cookies through your browser settings. Some website functions may not work as expected if certain cookies are disabled.

Where required by applicable law, we will provide appropriate choices for non-essential cookies or similar technologies.

5. Marketing Emails

If you subscribe to DigiBoxUS marketing emails, we may send updates about products, offers, restocks, and other store news.

You can unsubscribe at any time using the link included in marketing emails.
We do not require marketing email subscription to complete a purchase.
Unsubscribing from marketing emails does not stop essential transactional messages, such as order confirmations, shipping notifications, or customer support replies.

We will handle marketing preferences in accordance with applicable law.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty administration, accounting, dispute resolution, security, and legal compliance.

Retention periods may vary depending on the type of information and the applicable legal or operational requirements.

7. Data Security

We use reasonable safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. Website and payment protections may include encrypted connections and security measures provided by our e-commerce platform and payment processors.

No method of online transmission or electronic storage can be guaranteed to be completely secure. We continue to take reasonable steps to protect information in line with the nature of the data and our business needs.

8. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have the right to opt out of certain uses or disclosures of personal information.

To submit a privacy request, contact privacy@digiboxus.com. We may need to verify your identity and the scope of your request before processing it.

California Residents

California residents may have additional rights under applicable California privacy laws, depending on whether those laws apply to our business and the relevant processing activity. These rights may include requesting access to, correction of, or deletion of personal information, and opting out of certain sale or sharing activities where applicable.

DigiBoxUS does not sell personal information for money. If you have a California privacy request or want to ask about the use of your information, contact privacy@digiboxus.com.

We will review and respond to requests in accordance with applicable law.

9. Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without the legally required authorization. If you believe a child has provided personal information to us, please contact us so we can review the request.

10. Third-Party Websites and Services

Our website or product information may contain links to third-party websites, apps, or services. Those third parties operate under their own privacy policies and practices. We encourage you to review their policies before providing information directly to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our business practices, website tools, or legal requirements change. Any updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: support@digiboxus.com

We’ll review your inquiry and respond as appropriate.