Refund Policy

Return, Refund & Warranty Policy

We want you to feel confident choosing DigiBox D6 Max. If you have questions during setup or experience an issue with your device, our support team is here to help you understand the available options.

This policy explains our 30-day return window, refund process, and 1-year limited warranty.

1. 30-Day Return Policy

You may request a return within 30 days of delivery, including if you change your mind, provided the product meets the return conditions below.

To qualify for a standard return:

• The device must be in good condition, with no physical damage that affects normal operation.

• All original included items must be returned, including the D6 Max device, Bluetooth Voice Remote, HDMI cable, USB-C power adapter (5V/2A), user manual, and original retail packaging.

• The device must not have damage caused by misuse, liquid exposure, accidents, or unauthorized hardware or system modifications.

• Please include the original retail packaging to help protect the product during return shipping.

If an essential item is missing, the refund may be adjusted to reflect the missing item’s value. We’ll explain any proposed adjustment before completing the refund.

2. Return Options

Unopened items

Eligible unopened items may be returned within 30 days of delivery. The customer is responsible for return shipping costs. After the returned item is received and inspected, the product price will be refunded.

Opened items and change-of-mind returns

Opened products may also be eligible for return within 30 days, including when you decide the product is not the right fit for you, provided the device is in good working condition, has no damage affecting normal operation, and includes all original items and packaging.

For these returns, the customer is responsible for return shipping costs. After inspection, the product price will be refunded, subject to the return conditions in this policy.

Products that arrive damaged or appear defective

If your D6 Max arrives damaged or appears to have a hardware defect, please contact us as soon as possible. Include your order number and a description of the issue, along with photos or a video when helpful.

Our support team may guide you through basic troubleshooting to determine whether the issue is related to setup, connections, power, remote pairing, or a possible hardware fault. If a hardware defect is confirmed, we’ll explain the appropriate return, replacement, or refund options. Return shipping for a confirmed defect will be covered by DigiBoxUS.

3. How to Request a Return

1. Email support@digiboxus.com with your order number and the reason for your return.

2. Our team will review your request and provide return instructions if it qualifies.

3. Pack the device securely with all included items and original retail packaging.

4. Ship the return according to the instructions provided by our support team.

5. Once received, the item will be inspected before the refund or other approved resolution is processed.

Please contact us before sending a product back. Returns sent without prior instructions may take longer to identify and process.

4. Refunds

After your returned item is received, please allow 3–5 business days for inspection.

Once a refund is approved, it is generally issued to your original payment method within 3–7 business days. Your bank or payment provider may require additional time to post the funds.

Original shipping charges are generally non-refundable for change-of-mind returns. They may be refunded when the return is due to a confirmed product defect, an incorrect item shipped, or a fulfillment error.

If an order is eligible for a partial refund because an essential included item is missing, we’ll explain the adjustment before the refund is finalized.

5. 1-Year Limited Warranty

DigiBox D6 Max is covered by a 1-year limited warranty from the delivery date for qualifying manufacturing defects and hardware failures under normal use.

Depending on the issue and the product’s condition, the available resolution may include troubleshooting, replacement, or another appropriate remedy under this policy.

What the warranty covers

The limited warranty applies to qualifying hardware issues, such as:

• Manufacturing defects that affect normal operation.

• Internal hardware failures under normal use.

• Failures of built-in ports or wireless hardware that are confirmed to be covered defects.

What the warranty does not cover

The limited warranty does not cover issues caused by:

• Accidental damage, liquid exposure, misuse, or improper handling.

• Use of an unsuitable power source or power adapter that causes damage.

• Unauthorized hardware, firmware, root, or system modifications.

• Improper storage, overheating caused by external conditions, or other environmental damage.

• Cosmetic damage or normal wear that does not affect device functionality.

• Third-party apps, subscriptions, content, networks, or services, including changes made by their providers.

We can help with basic device setup and troubleshooting questions. However, problems caused by third-party apps or services are not, by themselves, hardware defects covered by this warranty.

6. Technical Support and Troubleshooting

If you experience a problem with your D6 Max, contact us before arranging a return or replacement. Our team may assist with:

• Initial setup and connections.

• Power or display troubleshooting.

• Remote control pairing.

• Wi-Fi or Ethernet connection questions.

• App installation and basic configuration.

• Casting, mirroring, or system settings.

If troubleshooting does not resolve the issue and a covered hardware defect is confirmed, we’ll explain the next steps available under the return policy or limited warranty.

7. Returns That May Not Qualify

A return or warranty request may not qualify under this policy when the product has physical damage caused by misuse or accidents, unauthorized hardware or system modifications, or missing essential components that were not disclosed when the return was approved.

Each request will be reviewed based on the order details, product condition, and information provided. This policy does not limit any consumer rights that cannot legally be excluded.

8. Contact Us

For return, refund, warranty, or technical support questions:

Email: support@digiboxus.com

Please include your order number and a clear description of the issue. We’ll help you understand the appropriate next steps.