Shipping Policy

Shipping Policy

At DigiBoxUS, we aim to make every order simple, reliable, and easy to track. All DigiBox D6 Max orders ship from our fulfillment facility in California, USA.

1. Order Processing

Orders are typically processed within 1 business day.

• Orders placed before 2:00 PM Pacific Time, Monday through Friday, generally ship the same business day, subject to inventory availability and order verification.
• Orders placed on weekends or U.S. holidays are processed on the next business day.
• Order processing time is separate from transit time. Delivery estimates begin once your order has shipped.

2. Shipping Rates

• Orders over $99: Free standard shipping within the continental United States.
• Orders under $99: Shipping charges are calculated at checkout based on the shipping destination and available service.

Shipping promotions, when offered, will display their applicable terms at checkout.

3. Estimated Delivery Times

After shipment, estimated delivery times are:

• Continental United States: Typically 1–5 business days.
• Alaska, Hawaii, and U.S. territories: Delivery may take an additional 1–2 business days.

These are estimates, not guaranteed delivery dates. Actual transit times may vary by destination, carrier operations, weather, holidays, and other transportation conditions.

4. Shipping Carriers

We may use UPS, FedEx, or USPS, depending on the destination and available service.

P.O. Box and APO/FPO addresses are shipped through USPS when service is available.

5. Order Tracking

Once your order ships, we’ll email you a tracking number and tracking link.

Please allow 24–48 hours for the carrier’s tracking system to show its first update. If there is no tracking update after that period, contact us at support@digiboxus.com and include your order number.

6. Delivery Questions and Order Issues

Tracking shows “Delivered,” but you can’t find the package

Please check around your delivery location and with household members or neighbors, and contact the carrier to ask for delivery details. If the package is still missing, contact DigiBoxUS within 3 business days of the reported delivery date so we can help review the shipment.

Package damage, missing items, or incorrect product

Please contact us within 48 hours of delivery, if possible, and include your order number, a description of the issue, and clear photos of the package and product when relevant. We’ll review the information and explain the next steps.

Carrier loss or shipping damage

We’ll work with you and the carrier to review the situation and determine an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Incorrect or incomplete shipping address

If you notice an address error before your order ships, contact us as soon as possible. We’ll do our best to help update it, but changes cannot be guaranteed after processing begins.

If a package is returned to us because the address provided at checkout was incorrect or incomplete, we can arrange reshipment after applicable shipping costs are paid. If you prefer not to have the order reshipped, the product price may be refunded after deducting the original shipping cost and any applicable carrier charges.

7. Contact Us

For shipping questions or order assistance, contact:

Email: support@digiboxus.com

Please include your order number so we can assist you more efficiently.

We’ll work with you to help resolve shipping questions and keep you informed of the next steps.