Terms of Service

Terms of Service

Welcome to DigiBoxUS. These Terms of Service explain the terms that apply when you visit our website or purchase products from us. We aim to make our product information, ordering process, and customer support clear and straightforward.

By accessing our website or placing an order, you agree to these Terms of Service and any policies referenced below. If you do not agree, please do not use the website or place an order.

1. Website Use

You may use this website for lawful purposes and in accordance with these terms.

When using our website, please do not:

• Violate applicable laws or the rights of others.

• Attempt to interfere with the website’s security, functionality, or normal operation.

• Submit false, misleading, or unauthorized order or account information.

• Use our website or content for fraudulent or harmful purposes.

We may take reasonable action to protect our website, customers, and business when activity violates these terms or applicable law.

2. Product Information

DigiBoxUS sells DigiBox D6 Max hardware. The D6 Max is an Android-based media player.

Unless expressly stated on the product page, purchases do not include channel subscriptions, third-party streaming subscriptions, or bundled content services. Customers are responsible for any third-party accounts, apps, subscriptions, or services they choose to use.

We make reasonable efforts to present accurate product descriptions, specifications, images, and prices. Product images are intended to illustrate the product and may not show every detail of the included package. Please refer to the product page for the current specifications and included items.

If we identify a material error in product information that affects an order, we will contact the customer to explain the issue and available options.

3. Orders and Acceptance

After you place an order, you may receive an order confirmation email. This email confirms that we received your order; it does not necessarily mean the order has completed all processing or verification steps.

We reserve the right to review an order before accepting or fulfilling it when reasonably necessary, including where there is a payment verification issue, a material pricing or listing error, an inventory limitation, or another legitimate order-processing concern.

If we cannot fulfill an order and payment has already been collected, we will notify you and arrange a refund for the amount paid for the unfulfilled order or affected item.

Please check your shipping address and order details carefully before submitting your order. If you notice an error, contact support@digiboxus.com as soon as possible. Address or order changes may not be possible once processing or shipment has begun.

4. Prices and Payment

Prices are displayed in the currency indicated at checkout. Applicable shipping charges and any taxes collected at checkout will be shown before you complete your purchase.

Payment is processed through the payment methods made available at checkout. Your order may require payment verification before fulfillment.

If a material pricing error is identified, we will contact you with the available options before proceeding with the affected order.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy. Delivery estimates are provided to help you plan and are not guaranteed delivery dates.

Once an order has shipped, tracking information will be provided when available. If you have a delivery question or an order issue, please contact support@digiboxus.com.

Our Shipping Policy explains processing times, shipping charges, delivery estimates, tracking, and how we handle delivery issues. It forms part of the policies governing purchases from DigiBoxUS.

6. Returns, Refunds, and Warranty

Returns, refunds, and warranty claims are handled under our Return, Refund & Warranty Policy.

Please review that policy for the 30-day return window, return conditions, refund processing, and 1-year limited warranty. If you need help with setup or believe your device has a hardware issue, contact our support team so we can help identify the appropriate next step.

Nothing in these Terms is intended to limit consumer rights that cannot legally be excluded.

7. Third-Party Apps and Services

The D6 Max is a hardware media player that supports compatible apps and services. Third-party providers independently manage their apps, accounts, subscriptions, content, and services.

Features, availability, compatibility, and performance of third-party apps or services may change due to provider updates, policies, network conditions, or technical requirements. DigiBoxUS can assist with basic device setup and troubleshooting, but does not control third-party services.

Customers are responsible for reviewing and complying with the terms and requirements of the third-party apps and services they choose to use.

8. Intellectual Property

The content on this website, including text, graphics, photographs, logos, page design, and other materials, is protected by applicable intellectual property laws.

You may view and use the website for personal shopping and informational purposes. You may not reproduce, distribute, modify, or commercially use website content without prior written permission, except where permitted by law.

DigiBox and other third-party names, logos, and trademarks remain the property of their respective owners. Their appearance on this website does not imply ownership by DigiBoxUS.

9. Product Support and Communications

We aim to provide clear product information and helpful customer support. When you contact us about an order or device, please provide accurate details so we can better understand the situation and assist you.

We may send transactional communications related to your order, including order confirmations, shipping notifications, and support updates. Marketing communications are handled according to your preferences and our Privacy Policy.

10. Website Information and Availability

We make reasonable efforts to maintain accurate product information and a reliable shopping experience. Website content, product listings, and available features may be updated as products, services, or business needs change.

If an update or correction materially affects an order you have placed, we will contact you where appropriate to explain the situation and available options.

11. Limitation of Liability

To the extent permitted by applicable law, DigiBoxUS will not be liable for indirect, incidental, special, or consequential damages arising from the use of the website or products, where such exclusions are legally permitted.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited. Any applicable product warranty and your rights under applicable consumer protection laws remain in effect.

12. Events Beyond Our Reasonable Control

If an event beyond our reasonable control affects order processing, shipping, or service, we will make reasonable efforts to address the impact and provide relevant updates. Such events may include severe weather, transportation disruptions, government actions, or other unexpected circumstances.

13. Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information. By using our website, you acknowledge that your information will be handled as described in that policy, subject to applicable law and any choices or rights available to you.

14. Changes to These Terms

We may update these Terms of Service when our business practices, products, or legal requirements change. The updated version will be posted on this page with a revised “Last Updated” date.

Changes apply from the date stated in the updated Terms, subject to applicable law. An update will not remove rights that have already accrued where applicable law protects those rights.

15. Contact Us

If you have questions about these Terms, an order, or a product, please contact:

Email: support@digiboxus.com

We’ll help clarify the relevant policy or direct you to the appropriate support process.